OPark makes paying for parking and tracking your parking expenses Quick, simple and easy. No need for coins or even going to a parking meter.!

You can start and stop your parking session or you can preselect your parking time from your smartphone.

Yes, in order to use the service, you must register. Registration is quick, easy, and most importantly - FREE! Once you register (You only need to do it once.), the service is activated immediately and you can start using OPark to pay for parking.

You can register using one of the following options -

• 1. Download the OPark app and follow the steps.
• 2. Click the 'Sign-up' button on our website and complete the registration form.

Upon registration, you need to provide the following details:

• Contact details (Full name and email address).
• A current local mobile phone number
• Vehicle registration number (plate number) and state
• A valid payment method (which can be a valid Visa or MasterCard credit/debit card or an OPark prepaid card- (you can link more than one credit card to your account)
• If you have a valid student/staff ID for an affiliated University, you will also need to provide it to be eligible to park in certain car parks and receive the discounted rates where applicable. (You can have multiple staff/student ID’s in your account.)

Once registered, you can use the OPark immediately wherever we operate

Please note - since OPark does not charge the motorist any Credit Card fees, at the moment we only accept Visa and MasterCard Credit and Debit cards. American Express (AMEX) and Diners Club are currently not accepted as a valid form of payment.

Wherever OPark operates there will be signs notifying you of the option to use OPark together with a zone number relevant to where you parked (and sometimes more information). Those signs can be on parking Meters, and/or street signs and/or car park signs etc. It will also be mentioned on our Tariffs page (and very likely on the operator’s website as well).

Start a parking session: you can start a parking session using one of the following ways:

1. Use the OPark App on your smartphone. Simply select the vehicle you are parking, the location (The City/University/private operator if not automatically selected) and the zone number relevant to where you parked and press "Start Parking". In timed zones, you can also then slide to preselect your time.

OR

2. Dial the call-to-park number 08-77443333 and follow the prompts.

OR

3. Go to your online account, go to Parking and Add/Active sessions select the vehicle, location and zone and click 'Start parking'.

End a parking session: you can end a parking session in one of the following ways, regardless of the way you started the session:

1. Use the OPark App on your Smartphone - simply press "STOP’

OR

2. Go to your online account, go to Parking and add/Active sessions and click "Stop".

OR

3. Dial your local call-to-park number and select the zone number and stop.

If you do not stop the session - All sessions end automatically at the end of paid parking hours.

Payment: You only pay for the time you parked. Parking costs will be charged to your selected payment method.

Yes. OPark takes its customers' information and privacy very seriously and is bound by all Privacy Acts and Regulations.

Your personal information is stored on highly secure servers located in a world-leading AWS datacentre based in Australia.

OPark will NOT share your personal information with any third party (unless required to do so by law or for permit and/or special rates validation purposes).

OPark is PCI DSS approved and do not store card details. Credit card information is tokenized upon entry and the token is stored with the highest possible levels of security. We use a L1 PCI DSS approved service provider to tokenise your card details and only store the token which means no-one, not even we, can access your card information.

Yes, our system lets you register multiple mobile numbers and multiple vehicles on one account so you can use all of your cars with the same account, by joining a family account. It's easy to keep track of parking costs this way.

You can always update your vehicles and/or mobile phones by logging in to your online account (using the same credentials you use for the app) and updating your profile.

Please note that you can reset your password via the App or your online account by entering your mobil number and clicking 'forgot password'

You will then receive a code via email to your registered email on file

You can update your personal details (email, ID, vehicle registration and payment details) via the app or your online account. Make sure to click the ‘save changes’ button when you are done.

You can also contact our support team and they can assist you with any updates to your mobile number.

The OPark premium services, which currently include unlimited reminders, iArrived, iMoved and the Auto stopper are charged based on your plan and your billing preferences.

Currently, the cost is $0.25 if you choose to be charged per transaction, or, if you choose monthly billing - $1.99 per registered vehicle (capped at $4.99 per month) on a "DIDN'T PARK DON'T PAY' basis (which means that if you haven't used OPark in a given billing cycle - you will not be charged).

There are NO monthly fees or any charges whatsoever if you do not use OPark during a billing cycle (and have not opted-in to a subscription to one of our special plans such as the tyre repair service that may have monthly fees).

Some of our premium services are designed as a 'safety net' that helps you avoid unnecessary fines and can also save you money if you forget to turn off your session and drive away.

iArrived – reminds you to turn on your parking (Favourite zones must be selected).

iMoved (without Bluetooth) – Reminds you to end your session if you drive away and forget.

Auto parking stopper – Automatically ends your session when the app connects to your car’s Bluetooth.

iMoved BT - Reminds you to end your session when a Bluetooth connection is detected if you drive away and forget to stop your session.

Parking expiry SMS/Push notification - The reminders are sent before your parking is due to expire and an action is required by you - for example - to move your car. Currently, the reminders are sent 15 minutes prior to the expiry time.

Please note that Fees may be subject to change with prior notice. Should we change the fees we will give reasonable prior notice and will update all relevant information (FAQ’s, T&C, News, Social Media etc.) accordingly.

You can opt into the premium service by clicking the premium star icon on the top right corner of the home screen in the app.

You can opt- out of the service at any time from the App side menu – My account> My subscriptions or from the online account (currently via the desktop site).

• Using the app - Click the menu button, ‘my account’ -> ‘payment details’ -> ‘add/update card’ then enter the new card details and click ‘submit’. (Or if using Google or Apple Pay – simply follow the prompts.
• You can also log into your online account (via www.opark.com.au) and update your payment method via the "Dashboard page" Page.

You can contact our support team and they can assist you with updating your mobile number.

In case you didn't receive the SMS, please contact support as it is very likely you entered an incorrect mobile.

You can access your parking history 24/7. Using the app - Click the menu button, ‘Parking History’ and select the relevant month. Your history will include the time, location, vehicle and phone number used to park. You can also view your history in your online account.

If you have previously registered an account with your current mobile or email, you will not be able to use it to register a new account. This is because every mobile number and email can only be used once.

This is also the case with Student/staff/resident IDs - if you have previously registered an account with your ID (or have given your ID to someone else to use) - you will not be able to use it to register a new account. If you switched your mobile number - you can simply update your existing account with your new mobile by contacting support - there is no need to create a new account.

If your account has been suspended that can mean one of two things:

• The card in your account is no longer valid and/or
• You currently have an outstanding amount owing to OPark for one or more of your previous invoices

This usually means that we have sent you several messages to your registered email (please check your spam folder) and haven't heard back from you.

All you have to do is log in to the App or your online account and update your card details. Once you do so the amount owing will be automatically charged to your account and your account will be reactivated.

iMoved is a feature that helps you remember to stop a session in case you drove away and forgot to do so. Once turned on, iMoved uses an algorithm to sense if you started driving and you still have an active session running, and if so - it will prompt you and ask if you want to stop that session.

iMoved is only available to premium account holders that use the OPark app to start and stop their sessions

In order to make sure that you can make the most of iMoved, please make sure that the following settings are enabled for iPhones -

• Notifications for the OPark app are enabled and the alert style is set to "Alerts"
• Location services for the OPark app are set to ‘Always’ or ‘when in use
• Motion & Fitness is turned on.

If using Android, please follow the below:

Please go to the Android phone settings:

• Please ensure your notifications are set to 'allowed' in the OPark App and App icon badges are 'enabled'
• Permissions in the app, press location on ‘allow all the time’
• Ensure physical activity is ‘enabled’
• Please go to your phone settings>Apps>OPark app>Battery> and select unrestricted or optimized.

iArrived uses a Location-based algorithm that detects if you drove into a favourite zone and prompts you (sends you a notification) to start a session. You must define your favourite zone by pressing the star icon near the zone number where you wish for iArrived to remind you to start a session (and turn on the toggle for iArrived). Please also ensure that push notifications are enabled.

Please note if for some reason the app doesn't work you can always start and/or stop your parking session by dialling the call-to-park number and following the prompts or you can use the Active/add sessions section of your online account (OPark)

The app response time is heavily dependent on your internet connection so you should make sure you have a good connection.

Try closing the app from the background (do not delete the app). If closing it from the background doesn't help you should try clearing the app cache (In Android) (again, do not delete the app) as an app that has been open for a while may accumulate too much cache which needs to be cleared. If the above has not resolved your issue, please contact our support.

OPark understands that in this age of cyber-crimes and identity theft, you may have concerns about how the required access to your mobile device could be used.

The App does not look at personal data that may be stored on the phone, but it may need access to the same areas on the phone to store data that is applicable to the App.

The more advanced and complex the app is - the more access it requires. In this regard, OPark is not different from other apps on the market. It is not "just an App" and is connected to an entire system behind it and as such needs quite a bit of information to work properly. Some of the information required depends on the features of the App. All the access levels are built into the App and OPark does not look for any private information.

1. Device & app history
    The App creates a log file that is used in cases when in-depth troubleshooting is required, and - to do that - requires access to those logs.

2. Identity
    The app has a built-in push notification service which it uses to send information to the device for the users' benefit.

3. Location (GPS)
    Is used for assisting in pre-selecting your location, and to remind the user when they leave the parking to stop the parking session. Location services are also required for iArrived to remind you to start a session.

4. Phone
    This is used for the one-click dial available through the FAQ's

5. Camera
    This is used to scan QR codes. This saves the user from selecting the zone from a long list.

6. Wi-Fi Connection information
    This is used to tell you when there is no internet connection

7. Device ID
    The App has a built-in option for OPark to send generic push notifications to the device. (for example: telling everyone of an introduction of a new feature or city) instead of doing it via SMS.

8. Browsing History
    Some of the app pages (within the settings menu) are webpages and open an internal browser (the URL is not shown but it's simply a webpage)

The 'scan QR code' feature allows you to start your parking session by simply scanning the signposted QR code that applies to where you parked.

To do so - launch the app, click on the 'scan QR button, and aim the phone's camera at the QR so that the QR fits in the frame until the app successfully scans the QR.

Once the QR has been successfully scanned your parking session will start in that zone (the button will turn Red and the timer will start counting - if this didn't happen - your session didn't start).

Please note that if you have the 'Show Confirmation Screen' option checked - then you will be presented with the confirmation screen and you will need to confirm for the session to start.

The same applies if you scan the code outside paid parking hours - if the zone allows for parking 'pre-booking', you will be notified that parking is only charged in certain hours and you will need to confirm for the session to start when paid parking hours commence again.

To stop your session when you leave - simply press the stop button (no need to scan the QR again).

When you initiate an all-day parking session (a flag-fall session) it only needs to show you that it started and does not need to be terminated. It needs only to be initiated. All-day parking sessions automatically end at the end of paid parking hours each day. The system will also not allow you to pay for the same all-day zone twice in a given day for the same vehicle, so if you do try to initiate it again - it will simply tell you that it has already started.

The app response time to the system is dependent on the speed of the internet connection you have. If you are experiencing slower-than-expected response times try logging onto a free Wi-Fi network. This should speed things up for you. If for some reason the app doesn't work for you, you can always start and stop a parking transaction by calling the call-to-park number or by logging into your online account and using the ' Parking' Page – Active/add sessions. (If calling the call-to-park number to STOP a transaction you need to select ‘Stop parking”).

Contact your mobile service provider immediately and let them know. In most cases, they will be able to cancel the lost or stolen SIM card which will allow you to keep your mobile phone number. If you're able to keep the same mobile phone number, you won't need to do anything with your OPark account but if you need to change your mobile number, you'll need to update your profile with the new number. You can update your details in your online account or contact our support.

You can simply log in to your online account and start or stop your parking sessions in the Parking - Active/Add sessions page from any internet-connected device (laptop, iPad etc)

Since we do not charge you when parking is free, the timer will always show you the amount of time left until the maximum time allowed OR until parking becomes free - Whichever is SHORTER!

For example - if you are parked in a 4-hour zone and parking is free from 16:30 and you start a session at 14:45 then the timer will show that you only have 1:45 hours left and not 4:00 hours. If you are on a prepaid account, this can also mean you do not have enough balance for a complete transaction so in timed zones (for example - 4-hour zones) it will allow you to park for as long as your credit allows. In all day zones it will not allow you to park at all as it is a flat fee, no matter how long you park.

Yes, simply add the landline to your registered phone numbers and make sure it has caller ID enabled. Since normally you do need a mobile phone number to register with OPark, if you would like to register only with a landline, please contact our customer support so they can provide you with further details.

No. The mobile phone is means of communication with the OPark system so it does not matter which mobile service provider you are calling from as long as your mobile number is not private (your caller ID is enabled) and the system can identify the number.

If you were in the middle of a call and you did not confirm the transaction, then it did not commence. If you already confirmed the transaction, then it has already started. You can always check your parking status by going to the " Parking - Active/Add Sessions" page in your personal account. If the transaction started, you can use that page to end the transaction when you need to do so, or if the transaction hasn't started, you can use that page to activate it.

The call-to-park number is a local number that non-smartphone users can call to start and/or stop their parking transactions with OPark. When you call the number (from a registered phone with caller ID enabled) you simply have to follow the prompts. The call-to-park number is 08-77443333

Since your mobile phone is connected to your account, the system will not recognise you if you are not calling from your registered mobile phone. Also, given the fact that you can start a parking session in one way and end it in another, the system needs to know which phone is permitted to end the transaction once it started (for example, if you use the " Parking - Active/Add sessions " in your online account to start a session but would like to end it by calling the system when you reach your car)

If you are calling the system and it does not recognise you as a user this could be a result of one of the following:

• Your phone is not caller ID enabled. Check by calling a friend and seeing if your number appears on their screen.
• Go online to your personal account and verify your number is entered correctly on your profile page. If the mobile number isn't correct on your personal page, you can simply update it.
• Your account has been suspended since you do not have a valid payment method or have an outstanding amount. This can be because your credit card is no longer valid. You can update your payment method in the Payment details page of your personal account.

If the fine relates to parking payment, then we may be able to help.

The first thing to do is to check your parking history and compare the parking fine details with the parking transaction history. If the details do not match then it is likely that you selected the wrong zone number or the wrong vehicle/ had a typo in your plate number.

Well, yes, but not for payment... There are several different kinds of parking-related fines that OPark can't stop you from getting. For example, if you parked in an illegal place (such as an intersection), if you overstayed the allowed time or if you parked not according to the instructions on the sign, etc.

We are always updating our ‘News and Updates’ page with any relevant information. We also post important information on our Facebook page.

Follow us on Facebook to be the first to know about special offers, new locations and more…

Please use the contact us form describing your question and/or problem and we will get back to you as soon as possible.

Unfortunately, we are not authorized to change or cancel transactions and this should be addressed to the parking operator as they are the only ones who can approve this.

Normally No, however, there are some cases in which paying for parking using OPark will be cheaper than using a meter (however this will normally depend on the parking authority, not us). Parking rates are set by the parking authority and are usually the same whether or not you use OPark. We don't set the parking rules or rates but we do actually try to work with parking authorities to offer better rates for OPark users.

Parking officers have either a hand-held device or a car-mounted device that enables them to check in real time if the vehicle is currently using the system to pay for parking in that zone. Your parking information is updated live which means that if you paid for your parking in the right zone when the inspector checks your vehicle, you have nothing to worry about.

Yes, it is very important. Parking rates, time limits and operating hours vary according to your actual parking location and our system knows those details according to the zone entered. Entering the wrong parking zone may result in you being charged incorrectly, or even getting fined for not paying according to the right zone as parking enforcement officers check the vehicle to make sure you paid for the correct zone.

Parking rules and restrictions are set by the parking authority and using OPark does not change any of those rules and restrictions. You should only park when and where it is legal to do so according to applicable signs and local laws. Your parking transactions will continue until they reach the maximum time allowed by the zone you selected unless you end them sooner.

If you are worried about forgetting to end your parking session you can preselect the time you would like to stay, or, to make sure you don’t overpay, you can subscribe to the premium services and use the reminders so you don’t forget.

Although we understand your concern, our experience shows that this rarely happens. Also, all parking sessions are automatically limited by time. The time limit is determined by the zone you selected and the time you started your parking session. This means that if, for example, you parked in a 4P location (a four-hour parking zone) you will be charged a maximum of four hours at the normal hourly rate as the system will automatically end your parking session once the four hours have ended.

If you select the wrong zone, you may be fined, so if you park in different areas make sure you double check you've picked the right one and make sure you choose the zone that applies to where you parked (based on the signs).

Payments are made automatically according to your selected payment method and billing preferences. If you selected to pay per transaction then you will be charged at the end of each session. If you selected to be billed monthly - payment will be deducted monthly within up to 2 business days from the 25th of each month for all the transactions that you made during the billing cycle. You can always track your monthly transactions in the app or your personal online account.

If you registered using a Prepaid Card or topped up your account with a prepaid balance - the payment will be deducted from your prepaid balance at the end of each transaction. You can always check your balance in the app or your personal online account.

If you were on a prepaid plan but switched to monthly billing, any prepaid balance left over will be used at the end of the billing.

If you call the system to Start and Stop parking sessions the costs are according to your calling rates to a regular landline and depend on your plan with your mobile phone service provider.

If you are using our Smartphone app or the "Parking – Add/Active sessions" in your online account then there are no calling costs at all and only very little data usage.

Registering with OPark is FREE, our Smartphone App is FREE and there are no hidden fees.

In some cases, OPark may be required by the parking operator to charge a transaction fee (which may also be called a convenience fee), in which case OPark will clearly mention it in the Zone Tariff.

Please note that if you would like to register for our premium services, which include unlimited reminders, iMoved and iArrived there is a small monthly fee of $1.99 per registered vehicle (capped at $4.99) or $0.25 per transaction (per transaction plan) This is charged on a "didn't use - don't pay" basis, which means that if you didn't use the system at all during the billing cycle, you will not be charged this fee. You can join or remove yourself from the service at any time by logging in to your App/online personal account and updating your profile accordingly.

The reason you did not receive the reminder notifications is most likely because you didn't actually reach the point when it is sent (which is 15 minutes before your parking ends and an action is required by you - for example - to move your car). The service is more of a 'safety net' that helps you avoid unnecessary fines.

If at any time you think that your transaction history or your payments do not match your actual parking usage please contact us right away with the relevant details and we will help you sort it out. Please note that we might ask you to provide us with some further information to assist us in resolving the issue.

Also, since the billing cycle is between the 25th of the previous month and the 24th of the month, there might be transactions from the end of the previous month that were billed in the current billing cycle.

If you are using a prepaid card or selected to be charged per transaction you will be charged at the end of each transaction. If you are using a Credit or Debit Card for a monthly plan you will be charged only once a month for the entire month's transactions. The billing cycle ends on the 24th of the month so make sure you have sufficient funds in your account.

If you are using a prepaid card to pay for your parking transactions then every time you activate a parking session the system "freezes" the maximum amount you can be charged for that particular parking session. This is done to make sure that you cannot exceed your prepaid credit. If your starting balance is less than this maximum amount, during the parking session it will look as if your balance has run out. Once you end the parking session, and as long as you did not reach this maximum amount, the system will "unfreeze" the funds and refund the difference to your prepaid balance.

OPark users who use the parking service in locations where payment is made directly to the parking operator (such as Brisbane or Curtin) and opted-in to the premium reminder services will see 2 separate charges to their account – one for parking fees which go directly to parking operator (and shows as such on the statement) and another only for the premium service fees which go to OPark (and shows as premium fees)

For example, if you park both at UQ and at the City of Brisbane in the same billing period, you will have one invoice from Brisbane and another from OPark.

The Payment to Brisbane will show 'BCC OPARK ON-STREET ', while the payment to OPark will show as 'OPark premium service on your Credit Card Statement.

If you changed your plan from monthly to prepaid you will have an invoice for each transaction.

If you select a monthly billing program then you will be charged on the 25th of each month and the invoice will include all your parking transactions for the billing period.

No, all you need is a valid Student/Staff ID which you should enter into the Affiliation section under ‘My account’. The system will automatically validate the number you entered against the University database and will grant you the appropriate permission level. Your permission level may affect the parking rates that apply to you and your eligibility to park in certain car parks. You can always add (or update) your student or staff ID via the app or by logging in to your account online and updating your profile. If you do not enter your student or staff ID or if your student or staff ID is not valid, you will not be eligible to park in certain car parks and you will not receive the Student/Staff rates.

The OPark system validates the student/staff ID against the parking operator database in real-time and each ID can only be used once. If the system does not allow you to register your ID you should first make sure that you haven’t used it in a different account and then speak to the registration office and make sure everything is valid with them. OPark has no control over the database and only uses it for validation.

If the parking operator (in your case - the municipality/university) where your permit was issued is operating the OPark system AND is using the Smarter City Permit management system (vPermit), then the answer is no. Your licence plate number is registered with our database and becomes your permit to park wherever you are entitled to do so. However, you must check that with the parking operator.

This can sometimes happen if your permit has expired or has been revoked. The first thing you should do is contact the parking authority that issued the permit and make sure it is still valid. If it is still valid, check your online account to make sure it was entered correctly. If it is valid and was entered correctly, please contact our customer support so we can help you sort it out.

If this message is displayed it means that you have parked in a zone that requires special permission or in which parking is currently not allowed (Please check signs). For example, if you are a student and you try to park in student car parks and get this error message then the problem is usually that during the registration process, you did not enter your student ID. To correct this, you can update the student ID field in your profile either via the app (in the side menu - my profile - personal details) or via your online account profile page.